Effective Date: [November 21, 2024]
Phenix Salon Suites (“we,” “our,” or “us”) operates the website https://phenix.salonsuiterentals.com/ (“Site”). This Privacy Policy and Terms & Conditions document explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our marketing tools. Please read this policy carefully to understand our practices regarding your personal information and how we treat it.
1. Information We Collect
a. Personal Information
We collect personal information when you fill out forms, interact with chatbots, or otherwise provide information on our Site. This includes:
- Name
- Email address
- Phone number
- Any additional details you provide relevant to inquiries or suite rentals
b. Non-Personal Information
We automatically collect non-personal data using cookies and similar technologies, such as:
- IP address
- Browser type and version
- Referring and exit pages
- Pages viewed, time spent on pages, and links clicked
- Device information (e.g., operating system, device ID)
2. Tracking and Cookies
We use cookies, web beacons, and similar tracking technologies to enhance the functionality of our website, analyze user behavior, and optimize our marketing strategies. These technologies may collect data about your browsing habits, interactions, and preferences.
Tools and Services We Use:
- Google Analytics: Tracks website traffic, user behavior, and performance insights.
- Google Ads: Analyzes ad performance and conversions.
- Meta Pixel (Facebook Pixel): Tracks engagement with our Facebook and Instagram ads.
- Google Tag Manager: Manages and deploys website tracking tags.
- Zoho PageSense: Analyzes user behavior, including form submissions and heatmaps.
- Chatbot Integration: Supports real-time responses to inquiries.
You can manage cookies through your browser settings. Disabling cookies may limit the functionality of some features on the Site.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Monitor and improve the functionality and performance of our Site
- Deliver targeted advertisements and track marketing effectiveness
- Communicate with you about suite availability, promotions, or other relevant updates
- Ensure compliance with legal and business obligations
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted service providers and partners who assist us in operating our business and marketing efforts. These include:
- Analytics tools like Google Analytics and Zoho PageSense
- Advertising platforms like Google Ads and Meta (Facebook and Instagram)
- Chatbot and customer support platforms
These partners are required to protect your data and use it only as directed by us.
5. Consent to Contact
By providing your contact information on our Site, you consent to receive communications from us via email, phone, SMS, or other methods regarding your inquiries, suite availability, and related services. You may opt out of communications by following the instructions in our emails or contacting us directly.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Non-personal data may be stored indefinitely for analytics and business purposes.
7. Security of Your Information
We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, such as:
- The right to access your information
- The right to correct or delete your information
- The right to restrict certain processing activities
To exercise your rights, contact us at suites@phenixsarasota.com.
9. Changes to This Policy
We reserve the right to update this Privacy Policy and Terms & Conditions at any time. Changes will be effective upon posting to this page. Please review this policy periodically for updates.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Phenix Salon Suites
Email: suites@phenixsarasota.com
Website: https://phenix.salonsuiterentals.com/